14 Aug Sun
17:46
Me: OM tq 4 taking the time 2 speak w me just now. Pls don’t
hesitate 2 call 2nite
14 Aug Sun 22:21
Me: Hi OM, it’s now 10.20pm. Bass is muted (started maybe
9.45pm) not as bad as previous nites, but can still pick up.
OM: Ok
15 Aug Mon 00:51
Me: Now 00.50am and the thumping is quite deep &
constant
OM: Pls updapted
me so I wll your demand bro
Me: I’ve been keeping a log since Wed nite. Can give you the
info if you need.
15 Aug Mon 01:00
Me: Now it’s pretty loud bass. OM u hv email address? I can
send log that way. Tks
OM: Ok [No
email address is ever received from OM]
15 Aug Mon 01:23
Me: Wah it really is feng tau music man
OM: I have
talk to my boss n we going to hv meeting tmrow bro
Me: Many thx 4 update. Much appreciated
OM: Ok bro
15 Aug Mon 22:57
Me: Can hear bass now since about 10.30pm tonite
OM: Ok bro I’ve
meeting today with all the bos n we try to put sound barier soon
Me: Hope it works. It seems many residents here also hv same
problem. We need sleep
OM: Ok bro
16 Aug Tue 18:09
Me: Hi OM, pls let yr sound engineers know it’s not only
volume, but the deep bass notes that need blocking. BTW what nights is the club
closed? Thx
16 Aug Tue 23:17
Me: Bass is very deep now
17 Aug Wed 01:02
Me: Aiyoh very deep bass
17 Aug Wed 01:27
OM: Thousand
apology did’t reply coz I was with the DBKL about the sound bro
Me: That’s OK, just needed 2 let u know the bass is very
very very deep & powerful. We still can hear & feel now
17 Aug Wed 03:04
Me: Now 3.04am. Is it finally over?
OM: I closed
already bro
Me: Sent the SMS as soon as I heard the bass stop, which was
3.02am
OM: Ok
17 Aug Wed 18:30
Me: Hi OM, if we want to contact the club owner officially,
what are the contact details – Co. name, tel. no. address? [This is never
responded to]
17 Aug Wed 20:46
Me: Seems to hv started early 2nite? Soft, but definite bass
vibrations now.
17 Aug Wed 22:54
Me: 10.50pm the bass is very deep now!!!
OM: I stil hv
to wait for sound tecnician
Me: I wd like 2 invite yr sound technicians over this side
so u can experience what we experience.
Me: And I hope music ends @ 1am latest? KL city ordinance
no?
OM: The person
only would be coming on Friday n he is from DBKL
17 Aug Wed 23:15
Me: OK thx OM. Feel they should evaluate from our side as
well. What may sound OK in the club might still be loud enuf 2 travel this
side. Keep me informed can?
OM: Ok bro
Me: Many thx. Know there’s only so much u can do, so really
appreciate this. Pls let me know how 2 contact club owner when u hv some time.
18 Aug 2011 Thu 19:17
Dear [Senior Manager – Facility Management,
Mah Sing Group]
Thank you for taking the time to speak with me today. You have no idea how glad I am that we may finally be getting somewhere.
The rooftop of The Icon on Jalan Tun Razak has been leased to something called i-CLUB. Since at least Wednesday 10 August, very deep bass notes have been thumping in my apartment, which is not only across the width of Tun Razak but also set back about a further 50 meters. Although it has been extremely annoying, I am one of the lucky ones. I am approximately 9 floors lower than the level of the club, but neighbours higher up have said they can even hear the lyrics of the music is being played in addition to the deep bass vibrations. Further, the lightshow from the club’s dancefloor flashes directly into those apartments which are level with i-CLUB.
I now find myself anxious, anticipating 10pm with dread every evening, as that is when the thump thump thump of the bass starts reverberating through my apartment. I cannot hear the music itself like the units on higher floors can, but I hope you can imagine how it feels to have a constant dance beat right through any evening when by right we should be relaxing and winding down after the work day. As is the nature of dance clubs, the power of the bass increases the later it gets. It seems that it is not just a dance club; one of our residents visited and saw a stage for live band performances, confirmed by a video onYouTube. Again I hope you can imagine what trying to get to sleep is like. Essentially you can’t. The sound doesn’t stop until 2am most of this past week. On Tuesday 16, the music didn’t stop until 3am. I understand that KL's city ordinance requires a cessation of loud music by 1am at the latest. I have kept a log every evening since Wed 10 Aug.
Of course I can only relate my own experience. I suspect residents in the Avare, Oval and Kudalari condominiums are also facing the incessant deep thumping bass rattling their walls and windows, as is Menara HSC on Jalan Ampang, which is not only a serviced apartment but a hospital as I understand it.
I am tired and extremely annoyed and unhappy. We love living here, but the i-CLUB has changed everything. I don’t see why we have to put up with it. I am in contact with a staffer at the club who says DBKL’s sound engineer will be visiting the club tomorrow Fri 19 Aug. Frankly I feel they need to come across the road to make sure the sound system is calibrated so no music of any decibel can be heard on our property.
Kind regards
Thank you for taking the time to speak with me today. You have no idea how glad I am that we may finally be getting somewhere.
The rooftop of The Icon on Jalan Tun Razak has been leased to something called i-CLUB. Since at least Wednesday 10 August, very deep bass notes have been thumping in my apartment, which is not only across the width of Tun Razak but also set back about a further 50 meters. Although it has been extremely annoying, I am one of the lucky ones. I am approximately 9 floors lower than the level of the club, but neighbours higher up have said they can even hear the lyrics of the music is being played in addition to the deep bass vibrations. Further, the lightshow from the club’s dancefloor flashes directly into those apartments which are level with i-CLUB.
I now find myself anxious, anticipating 10pm with dread every evening, as that is when the thump thump thump of the bass starts reverberating through my apartment. I cannot hear the music itself like the units on higher floors can, but I hope you can imagine how it feels to have a constant dance beat right through any evening when by right we should be relaxing and winding down after the work day. As is the nature of dance clubs, the power of the bass increases the later it gets. It seems that it is not just a dance club; one of our residents visited and saw a stage for live band performances, confirmed by a video onYouTube. Again I hope you can imagine what trying to get to sleep is like. Essentially you can’t. The sound doesn’t stop until 2am most of this past week. On Tuesday 16, the music didn’t stop until 3am. I understand that KL's city ordinance requires a cessation of loud music by 1am at the latest. I have kept a log every evening since Wed 10 Aug.
Of course I can only relate my own experience. I suspect residents in the Avare, Oval and Kudalari condominiums are also facing the incessant deep thumping bass rattling their walls and windows, as is Menara HSC on Jalan Ampang, which is not only a serviced apartment but a hospital as I understand it.
I am tired and extremely annoyed and unhappy. We love living here, but the i-CLUB has changed everything. I don’t see why we have to put up with it. I am in contact with a staffer at the club who says DBKL’s sound engineer will be visiting the club tomorrow Fri 19 Aug. Frankly I feel they need to come across the road to make sure the sound system is calibrated so no music of any decibel can be heard on our property.
Kind regards
Rabbitgut
19 Aug Fri 00:25
Me: OK the doom doom doom was bad just then
Me: V bad
Me: It must stop by 1am!
19 Aug 2011 Fri 09:19
Dear Rabbitgut,
Thank you very much for your feedback.
Mgmt will bring it up with the ICLUB mgmt
to address the problems.
Regards,
[Senior Manager – Facility Management, Mah
Sing Group]
19 Aug 2011 Fri 10:14
Dear [Manager – Facilities Management, Mah
Sing Group]
I am very grateful for your quick response. Much appreciated. I am sure there are other residents who would like to air their grievances on this issue. I hope you don't mind my providing your email contact to them.
Once again, thank you.
Kind regards
I am very grateful for your quick response. Much appreciated. I am sure there are other residents who would like to air their grievances on this issue. I hope you don't mind my providing your email contact to them.
Once again, thank you.
Kind regards
Rabbitgut
19 Aug 2011 Fri 19:33
Dear [Senior Manager – Facility Management,
Mah Sing Group],
Thank you for giving us the opportunity to contact you and we certainly appreciate you forwarding our concerns to those in charge and those that can make things happen.
I am a tenant at (development) and have been so for the past 2 years. What we love best about living here is that is truly a sanctuary in the city. We have enjoyed a very peaceful existence until the recent installation of the i-Club at the Icon.
Our weekend nights were first interrupted on the 29th of July when we heard thumping bass music vibrating our windows and high-pitched vocals. It was roughly 10pm. That night the music persisted until about 12:30am. Every weekend night (including Sundays), and some weekday nights, ever since have been interrupted at one point or another by the noise from the i-Club. We were very confused as to what was going on and my husband went over to the i-Club personally on a Sunday afternoon (they had been testing the music since 3pm) and found out that the i-Club was not yet opened, that they were not aware the sound was affecting us and that in essence there wasn’t much they could do.
There are a few points to strongly consider about this sort of establishment being in your building in an area as exclusive as KLCC. Since I cannot ask for your permission to express my thoughts candidly, I will assume your permission and will clarify that I do not intend to be malicious nor unnecessarily dramatic. I assure you I do not mean to offend and am simply being honest.
1. This is an area of professionals. There are embassies, high-end automobile dealers, high-end exclusive residences, etc. As residents we would not be paying tens of thousands of Ringgit to be residing in an area that sounded like Changkat Bukit Bintang, and the unfortunate truth is that as harsh as that may sound, that is exactly the kind of noise we are experiencing from the i-Club. Last Saturday they began testing the sound at 1AM and it went on until approximately 3AM. I'm certain you will agree that is extremely unacceptable.
2. The establishment in essence clashes with your building. From the neon signage to the loud thumping music, it simply does not communicate a high-end professional environment. The Icon will quickly become the most resented building in the area if it houses a tenant as neglectful as the i-Club.
3. The neon signage is kept on all night and sometimes even during the day. I find this to be surprising and environmentally irresponsible in an age where everyone is going green. Even Berjaya Times Square turns off their signage lighting after a certain hour.
I have attached a video that I took from within our apartment on the night of July 29. I used a tiny micro-camcorder as it’s all I have and even the little microphone on that was able to capture the sound. You can hear the vocals of the person singing and I am about 25 feet away from the windows and none of the windows were opened.
I sincerely hope that if you plan to continue to keep the i-Club on as a tenant that they: significantly reduce their noise levels, completely eliminate the open air component they plan on having at the club, install sound barriers and the highest grade of noise proofing foam, glass and any other dampening materials they can get their hands on. Spending the night listening to live bands and thumping bass should be a choice and not mandatory as it has become for those of us who have the unfortunate coincidence of living within the range of the club.
Please feel free to contact me if you have any questions. My mobile # is 01X.XXX.XXXX
CX
Thank you for giving us the opportunity to contact you and we certainly appreciate you forwarding our concerns to those in charge and those that can make things happen.
I am a tenant at (development) and have been so for the past 2 years. What we love best about living here is that is truly a sanctuary in the city. We have enjoyed a very peaceful existence until the recent installation of the i-Club at the Icon.
Our weekend nights were first interrupted on the 29th of July when we heard thumping bass music vibrating our windows and high-pitched vocals. It was roughly 10pm. That night the music persisted until about 12:30am. Every weekend night (including Sundays), and some weekday nights, ever since have been interrupted at one point or another by the noise from the i-Club. We were very confused as to what was going on and my husband went over to the i-Club personally on a Sunday afternoon (they had been testing the music since 3pm) and found out that the i-Club was not yet opened, that they were not aware the sound was affecting us and that in essence there wasn’t much they could do.
There are a few points to strongly consider about this sort of establishment being in your building in an area as exclusive as KLCC. Since I cannot ask for your permission to express my thoughts candidly, I will assume your permission and will clarify that I do not intend to be malicious nor unnecessarily dramatic. I assure you I do not mean to offend and am simply being honest.
1. This is an area of professionals. There are embassies, high-end automobile dealers, high-end exclusive residences, etc. As residents we would not be paying tens of thousands of Ringgit to be residing in an area that sounded like Changkat Bukit Bintang, and the unfortunate truth is that as harsh as that may sound, that is exactly the kind of noise we are experiencing from the i-Club. Last Saturday they began testing the sound at 1AM and it went on until approximately 3AM. I'm certain you will agree that is extremely unacceptable.
2. The establishment in essence clashes with your building. From the neon signage to the loud thumping music, it simply does not communicate a high-end professional environment. The Icon will quickly become the most resented building in the area if it houses a tenant as neglectful as the i-Club.
3. The neon signage is kept on all night and sometimes even during the day. I find this to be surprising and environmentally irresponsible in an age where everyone is going green. Even Berjaya Times Square turns off their signage lighting after a certain hour.
I have attached a video that I took from within our apartment on the night of July 29. I used a tiny micro-camcorder as it’s all I have and even the little microphone on that was able to capture the sound. You can hear the vocals of the person singing and I am about 25 feet away from the windows and none of the windows were opened.
I sincerely hope that if you plan to continue to keep the i-Club on as a tenant that they: significantly reduce their noise levels, completely eliminate the open air component they plan on having at the club, install sound barriers and the highest grade of noise proofing foam, glass and any other dampening materials they can get their hands on. Spending the night listening to live bands and thumping bass should be a choice and not mandatory as it has become for those of us who have the unfortunate coincidence of living within the range of the club.
Please feel free to contact me if you have any questions. My mobile # is 01X.XXX.XXXX
CX
19 Aug Fri 19:40
OM: Sorry bro
I did’t reply ealier coz got a lot thing to do but today I would come over to
your place to check the sound
19 Aug Fri 20:05
Me: Thx OM, let me know when u want to come over.
OM: At 12 bro
19 Aug Fri 20:15
Me: OK I will let security know. Tell them u r meeting me in
lobby
OM: Ok
19 Aug 2011 Fri 21:17
Dear CX,
TQVM for your concerns and feedback.
We will bring this matter up to the ICLUB mgmt to address the problem raised by your goodself.
Will keep u updated once the matter has been resolved or action taken.
Thank you and cheers.
Regards,
We will bring this matter up to the ICLUB mgmt to address the problem raised by your goodself.
Will keep u updated once the matter has been resolved or action taken.
Thank you and cheers.
Regards,
[Senior Manager – Facility Management, Mah
Sing Group]
20 Aug Sat 00:00
Me: Hi OM, security know to expect u. Will c u in lobby
OM: They are
here n checking the sound bro
Me: Good. I can hear faint bass, stronger thru walls
20 Aug Sat 00:18
Me: Can clearly hear the bass now even with rain. Neighbour
on upper floor also said can hear clearly
OM: Im
redusing the sound
Me: Yes can tell
Me: It’s the deep bass I can hear now
Me: R DBKL guys coming with u over to my place?
OM: They just
finish here n probaly be coming there
Me: Great! Let me know what time 2 c u guys in my lobby
20 Aug Sat 00:31
OM: But im not
coming coz I been cal from the bos about this matter
Me: So how? Your earlier SMS said you will come over.
OM: Soon bro
Me: But 2nite right?
OM: Yeah
Me: Thank you OM. I feel it’s important
OM: Ok
20 Aug Sat 00:46
Me: Hv DBKL guys left club?
At this point I call
his mobile. He tells me DBKL took readings and told i-CLUB the noise levels
were too high (mentioned something like 100 decibels?) and OM says the club now
knows what the problem is, something about sound abatement panels not
installed. He also mentions that DBKL took their license. The conversation is
me telling him what I experience in my unit, and also neighbour CX’s
predicament, and he acknowledges that if he was in our position that he would
also be irate. I informed him we are in contact with surrounding condos regarding
the club’s noise. He says his boss the GM is asking him to continue with the
music, at which point I ask him to let me have this GM’s phone number, email. OM
says he will send, so I hang up.
Me: Yes please let me hv contact details of yr boss.
20 Aug Sat 01:14
Me: U need 2 come over while music is still being played.
OM: Ok
Me: It has now been wonderfully quiet for about 5 mins. Pls
tell me it won’t start again.
GM: (on OM’s
phone) Hi I m GM of i club, will try our best to meet ur demand, pls keep us
update as we r here to make everyone enjoy n not to disturb anyone
20 Aug Sat 01:31
Me: Unfortunately that’s what the club has been doing! The
bass is heard until 2 or 3am, and we have all lost so much sleep!
Me: You need to turn your sound levels way down until you
sort out the problem! We have families affected. I understand DBKL visited u
2nite & said decibels were too high. Please please please!!!
Me: We have had to put up with this for since end July!!!!
Me: Until u get sound issues sorted, can u pls stop by
midnite! I understand u hv a business 2 run but please!!!
GM: (on OM’s
phone) How abt now? Still noisy? Will reduce volume till u can hv a good sleep
Me: Right now is not bad. If u can keep @ this level or
lower please please please. Lower floors hear bass, upper floors can hear
lyrics sometimes. We are v fed up
20 Aug Sat 01:45
GM: (on OM’s
phone) Will reduce more
Me: Please do, and please ensure it is kept at this low
level until you sort out the faults with the sound system. We will be lodging
formal complaint.
Me: Please let OM know I am too tired 2 c him now.
GM: (on OM’s
phone) Will do sound proof asap , gnite
Me: U must. We hv many infants & young kids here, never
mind the rest of us who appreciate our peace & quiet
OM: Ok
20 Aug Sat 02:04
Me: GM/OM can still hear deep bass
OM: Ok
Me: Still can hear
OM: Going down
Me: Yes better now
Me: U need 2 imagine trying 2 sleep but cannot bcos of
constant soft doom doom doom beat
Me: Lower please
OM: Im trying
bro
20 Aug Sat 18:01
Me: Must assume club is testing sound since b4 noon 2day.
Not a problem, but let u & GM know that even in heavier daytime traffic it
can be heard this side
OM: Ok
Me: If u r on roof, come 2 the big windows under the i-CLUB
sign. I will wave @ u so u get an idea how far sound is travelling
OM: Bro im at
cheras now
Me: Ah OK
20 Aug Sat 22:28
Me: OM, just 2 let u & GM know that as DBKL hv said club’s
decibels r too high, license issue, & club’s admission sound proofing is
required, residents here will likely call police if they can still hear deep
bass later than midnite 2nite.
Me: Also, hv made available your contact 2 other residents
so they can communicate directly. Would like GM’s number as well if that’s
alright
OM: Ok [GM’s
number is never provided. We only get his number when we meet face to face for
the first time on 29 Aug 2011]
Me: Is the club already open to public?
OM: Yes
20 Aug Sat 23:04
Me: What is GM’s mobile number please
OM: Do you
stil hear the beat
Me: Yes. I wd prefer not to hear it at all but u need to
guarantee it will go no higher. Otherwise u know I will SMS u. If bad enough I
hv no choice but to call police
20 Aug Sat 23:15
Me: I wish yr management was responsible enough to shut down
until the club is effectively soundproofed. Sadly they don’t seem so civic
minded
OM: Text me
bro if the sound high
Me: U hv my promise. I know
my neighbours on the upper floors can hear it worse.
Updated with transcripts of email exchange with Mah Sing Group
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